(i) All goods from stock are dispatched on the next working
day following order payment. Items requested by standard delivery
should reach you within 2-3 days of dispatch. 1st Class deliveries
should reach you within 1-2 working days of dispatch. Next
Day delivery (on request) should be with you within 1 working
day of dispatch. Delivery times apply for UK mainland only.
For EU and ROW deliveries please refer to the checkout page
for estimated delivery times.
(i.i) Delivery times stated on the website are estimated
only as provided by our chosen mail carrier. We make every
effort to send out all orders on the same day, or next working
day by trackable post. Once shipped we cannot be held responsible
for postal delays caused by any means whatsoever.
(i.ii) Orders can be placed via our web site through PayPal,
our preferred secure credit card processor. The price of the
goods shall be that which is stipulated on the website. The
price is inclusive of all taxes if applicable but does not
include delivery charges. The total purchase price, including
delivery charges, will be displayed in your shopping cart
prior to confirming the order. As soon as your order is placed,
your goods will be reserved for you providing they are in
(ii) Items that are highlighted as being available are in
stock and will be sent out in accordance with your requested
delivery option. If you need to have an item delivered on
a certain date for a birthday or event, then please call for
assistance on 01522 514460.
(iii) Items that are highlighted as ‘Sold Out’
can still be purchased, but will need to be specially ordered.
Please call our help desk on 01522 514460 to enquire about
(iv) While we will do our very best to make delivery within
a stated timeframe, the availability of natural ingredients
may cause delivery dates to vary. In the event that your order
is likely to be delayed we will email you straight away. However,
it is also possible that items may be dispatched earlier than
(v) If you are ordering more than one type of soap or related
item then postage is calculated as a combined order.
(vi) It very occasionally happens that an item is no longer
available, in which case we will send you a refund or offer
an alternative item.
(vii) All of our products are sent by recorded delivery.
Should you anticipate a problem with accepting delivery (having
to work that day, no-one at home, holidays, etc) then please
provide special instructions at the time of placing your order,
or at the earliest possible date to ensure we have time to
amend your details prior to your order being selected for
(viii) Your items will be packed very carefully to ensure
that they arrive at your door undamaged. Please take extra
care when opening your items as these are fragile and can
be easily damaged by sharp objects such as knives or scissors.
Items damaged in such a way cannot be returned for a refund.
Please bear in mind that the products you are buying are hand
made from natural ingredients, which by their nature may have
variations in form from the picture shown on the website.
(ix) If you are in any way unhappy with your purchase, please
notify us within 7 days of receipt. We will issue a full refund
of the purchase price once the item has been safely returned
to us. If your item has been gift wrapped by us we extend
this notification period to 14 days to allow for the item
to be opened and checked by the intended recipient. If the
goods purchased were damaged or faulty upon arrival, then
we will also refund your return postage costs.
(x) It is the buyer's responsibility to make sure that all
orders are carefully examined within the time frame as stipulated
in section (ix) above and to notify us of any damage within
the specified time frame. If we are not notified of damage
within that period we are unable to offer a refund and you
hereby agree to indemnify us in full as a result of your failure
to notify us accordingly.
(xi) All issues will be rectified but please notify us as
soon as possible via email. You can also telephone the customer
services help line on 01522 514460 between the hours of 11am-5pm
Monday to Sunday. We cannot accept responsibility for items
that are damaged through neglect or which have not been cared
for accordingly. Our liability is restricted to the purchase
price of the damaged or faulty item plus the postage price
as a percentage, either whole or part, of the total order.
(xii) We reserve the right to alter and amend these terms
and conditions without prior notice.
We strive to provide the best possible products and level
of service we can, but if you do encounter any problems please
contact us for complete assistance.
The Lincoln Soap Company is committed to supplying high quality
items for personal use. In accordance with the established
custom of the trade, we will in no case be liable for more
than the actual amount paid for any particular product purchased.