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Terms and Conditions of Purchase

General

(i) All goods from stock are dispatched on the next working day following order payment. Items requested by standard delivery should reach you within 2-3 days of dispatch. 1st Class deliveries should reach you within 1-2 working days of dispatch. Next Day delivery (on request) should be with you within 1 working day of dispatch. Delivery times apply for UK mainland only. For EU and ROW deliveries please refer to the checkout page for estimated delivery times.

(i.i) Delivery times stated on the website are estimated only as provided by our chosen mail carrier. We make every effort to send out all orders on the same day, or next working day by trackable post. Once shipped we cannot be held responsible for postal delays caused by any means whatsoever.

(i.ii) Orders can be placed via our web site through PayPal, our preferred secure credit card processor. The price of the goods shall be that which is stipulated on the website. The price is inclusive of all taxes if applicable but does not include delivery charges. The total purchase price, including delivery charges, will be displayed in your shopping cart prior to confirming the order. As soon as your order is placed, your goods will be reserved for you providing they are in stock.

(ii) Items that are highlighted as being available are in stock and will be sent out in accordance with your requested delivery option. If you need to have an item delivered on a certain date for a birthday or event, then please call for assistance on 01522 514460.

(iii) Items that are highlighted as ‘Sold Out’ can still be purchased, but will need to be specially ordered. Please call our help desk on 01522 514460 to enquire about non-stock items.

(iv) While we will do our very best to make delivery within a stated timeframe, the availability of natural ingredients may cause delivery dates to vary. In the event that your order is likely to be delayed we will email you straight away. However, it is also possible that items may be dispatched earlier than stated.

(v) If you are ordering more than one type of soap or related item then postage is calculated as a combined order.

(vi) It very occasionally happens that an item is no longer available, in which case we will send you a refund or offer an alternative item.

(vii) All of our products are sent by recorded delivery. Should you anticipate a problem with accepting delivery (having to work that day, no-one at home, holidays, etc) then please provide special instructions at the time of placing your order, or at the earliest possible date to ensure we have time to amend your details prior to your order being selected for dispatch.

(viii) Your items will be packed very carefully to ensure that they arrive at your door undamaged. Please take extra care when opening your items as these are fragile and can be easily damaged by sharp objects such as knives or scissors. Items damaged in such a way cannot be returned for a refund. Please bear in mind that the products you are buying are hand made from natural ingredients, which by their nature may have variations in form from the picture shown on the website.

Returns Policy

(ix) If you are in any way unhappy with your purchase, please notify us within 7 days of receipt. We will issue a full refund of the purchase price once the item has been safely returned to us. If your item has been gift wrapped by us we extend this notification period to 14 days to allow for the item to be opened and checked by the intended recipient. If the goods purchased were damaged or faulty upon arrival, then we will also refund your return postage costs.

(x) It is the buyer's responsibility to make sure that all orders are carefully examined within the time frame as stipulated in section (ix) above and to notify us of any damage within the specified time frame. If we are not notified of damage within that period we are unable to offer a refund and you hereby agree to indemnify us in full as a result of your failure to notify us accordingly.

(xi) All issues will be rectified but please notify us as soon as possible via email. You can also telephone the customer services help line on 01522 514460 between the hours of 11am-5pm Monday to Sunday. We cannot accept responsibility for items that are damaged through neglect or which have not been cared for accordingly. Our liability is restricted to the purchase price of the damaged or faulty item plus the postage price as a percentage, either whole or part, of the total order.

(xii) We reserve the right to alter and amend these terms and conditions without prior notice.

We strive to provide the best possible products and level of service we can, but if you do encounter any problems please contact us for complete assistance.

The Lincoln Soap Company is committed to supplying high quality items for personal use. In accordance with the established custom of the trade, we will in no case be liable for more than the actual amount paid for any particular product purchased.

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